Privacy and Cookie Policy

Last Updated On: 05-Mar-2025

Effective Date: 05-Mar-2025

This Privacy and Cookie Policy describes the policies of Positively Fluent (“we,” “our,” or “us”), email: info@positivelyfluent.com, on the collection, use, disclosure, and management of your personal information when you use our website (https://positivelyfluent.com) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree, please refrain from using the Service.

We may modify this Policy at any time without prior notice and will post the revised version on the Service. The revised Policy becomes effective 180 days after posting, and your continued use of the Service indicates your acceptance. Please review this page periodically.

1. Information We Collect

We collect and process the following personal data:

• Name
• Email
• Mobile number

2. How We Use Your Information

We use the collected information for the following purposes:

• Testimonials
• Customer feedback collection
• Administration
• Managing customer orders
• User-to-user comments
• Managing user accounts

If we intend to use your information for any other purpose, we will seek your consent beforehand and will only use it for the purpose specified unless required otherwise by law.

3. How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Ad service
• Analytics

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner. 

4. Retention of Your Information

We retain your personal information for 90 days to 2 years after account termination or as long as needed to fulfil the purposes outlined in this policy. Some data may be retained longer for legal or fraud prevention purposes. Residual anonymous and aggregate information may be stored indefinitely.

5. Your Rights

Depending on applicable law, you may have the right to:

• Access, rectify, or erase your personal data
• Restrict or object to data processing
• Request data portability
• Withdraw consent
• Lodge complaints with a data protection authority

To exercise these rights, contact us at info@positivelyfluent.com.

You may opt out of direct marketing by writing to us. Note that restricting data collection may limit your access to some services.

6. Security of Your Information

We implement reasonable security measures to prevent unauthorized access, loss, or misuse of your data. However, absolute security cannot be guaranteed, and data transmission remains at your own risk.

7. Third-Party Links

Our Service may contain links to external websites not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We are not responsible for their privacy policies or practices. Please review their privacy policies separately.

8. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when visiting a website. They help enhance site functionality, security, and user experience. We use both first-party (essential for functionality) and third-party cookies (analytics, advertisements).

Types of Cookies We Use and How We Use Them

Necessary Cookies

Required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Analytical Cookies

Used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Manage Cookie Preferences

You can change your cookie preferences anytime by clicking the blue “CookieYes” button on our website. It displays in the bottom left-hand corner of the screen on all pages and looks like this:

You may also manage cookies via your browser settings:

Chrome: Manage Cookies

Safari: Manage Cookies

Firefox: Manage Cookies

Internet Explorer: Manage Cookies

For other browsers, refer to their official support documentation.

9. Contact and Data Protection Officer

If you have any questions or concerns about our data processing, please contact our Grievance/Data Protection Officer at:

Positively Fluent
Email: info@positivelyfluent.com

We will respond in accordance with applicable laws.